FAQ

Every project follows five stages: requirement discussion, sampling, sample approval, bulk production, and delivery. You share your design files or ideas first. We confirm the specs and produce a sample within 7–10 business days. After you approve the sample, bulk production typically takes 25–35 days depending on the order size. We handle packaging and arrange shipment once production is complete.

At minimum, we need your design reference — this can be a 2D illustration, a sketch, a photo, or even a rough concept description. The more details you provide upfront (target size, preferred fabric, quantity, budget range), the faster we can give you an accurate quote and move into sampling.

A standard sample takes 7–10 business days after we confirm the design details. This includes pattern-making, fabric cutting, sewing, stuffing, and finishing. We send you photos and a short video of the finished sample before shipping it to you by express courier.

Bulk production typically takes 25–35 days after sample approval, depending on order quantity, product complexity, and material availability. Orders under 1,000 pieces usually fall on the shorter end. We provide a confirmed production schedule before you place the bulk order.

Yes. After receiving the sample, you can request adjustments to shape, size, color, fabric, or details. We revise the sample based on your feedback and send updated photos or a new physical sample for re-approval before entering bulk production.

We include up to 3 rounds of sample revision in the standard process. Most projects reach final approval within 1–2 rounds. If your design is highly complex or undergoes major changes, additional rounds may involve a small material cost, which we discuss with you in advance.

The unit price depends on several variables, so there is no fixed number. As a rough reference, a 20–30 cm custom plush toy in a standard fabric with embroidered features typically falls between $2–$8 per piece at bulk quantities. We provide a detailed quote after reviewing your design and quantity requirements.

The main factors are: product size, fabric type, structural complexity (number of pattern pieces, accessories, special features), decoration method (embroidery, printing, heat transfer), order quantity, and packaging requirements. Larger size, more complex structure, and premium materials push the price up. Higher order volume brings the unit cost down.

Yes, there is a sample fee to cover material and labor costs for producing your prototype. The fee varies depending on the size and complexity of the design. We confirm the sample cost with you before starting.

Yes. The sample fee is deducted from your bulk order payment once production is confirmed, provided the order meets our minimum quantity requirement.

We accept bank wire transfer (T/T), PayPal, and Western Union. For bulk orders, the standard payment term is 30% deposit before production and 70% balance before shipment. We can discuss other arrangements for long-term partners.

Yes. Our in-house design team can work from a rough sketch, a verbal description, or a reference image. We rebuild your concept into a production-ready pattern with proper proportions, structure, and material planning. You receive a digital preview for approval before we cut any fabric.

We support both. OEM means you provide a complete design or tech pack, and we manufacture to your exact specifications. ODM means you give us the concept or direction, and we handle the design, pattern-making, and production. Most of our clients fall somewhere in between — they have a design idea but need us to optimize it for manufacturing.

Yes. We use Pantone color references as the standard for color matching. You provide the Pantone number, and we source or dye fabric to match. We send fabric swatches for your confirmation before production when color accuracy is critical to your project.

Almost everything can be customized: shape, size (10 cm to 200 cm), fabric type, filling material, color, facial features, accessories (ribbons, scarves, clothing, tags), decoration method (embroidery, silk-screen, heat transfer, sublimation print), sound modules, weighted pellets, and packaging. You tell us what you need, and we confirm what is feasible.

Yes. We produce custom hang tags, woven labels, printed labels, care labels, and sewn-in tags based on your artwork and regulatory requirements. Custom packaging options include OPP bags, PVC boxes, gift boxes, and display packaging. You provide the design files, and we produce them as part of your order.

Our products are tested to EN71 (EU), ASTM F963 (US), and CPSIA requirements as standard practice. We also support CE marking and can arrange testing for other regional standards such as AS/NZS 8124 (Australia/New Zealand), GB 6675 (China), and ST2002 (Japan) based on your target market.

Yes, we produce plush toys for the 0+ age group regularly. For products targeting children under 3, we apply stricter construction rules: all facial features are embroidered (no plastic eyes or buttons), seams are double-stitched and pull-tested, filling is checked by metal detection, and no ribbons or strings longer than 22 cm are used. All materials pass migration and toxicity tests at oral-contact levels.

The approved sample stays on the production floor as the physical reference standard throughout the entire run. Every step — cutting, sewing, stuffing, shaping, accessory assembly — is completed in our own factory with no outsourced stages. We run structured QC checks at cutting, mid-production, and pre-packing stages. The same team that made your sample handles your bulk order.

Standard outer fabrics include crystal super soft, short plush, minky, velboa, and cotton. All standard fills use recycled polyester fiber (PP cotton). Virgin PP cotton and PE weighted pellets are available for specific requirements. We can source specialty fabrics if your project requires particular textures or certifications such as GRS (Global Recycled Standard).

Yes. All safety testing is conducted by accredited third-party laboratories such as SGS, Bureau Veritas, or Intertek. Test reports are issued per production batch and provided to you before shipment. If you need the report issued under your company name or through a specific lab, we can coordinate that during order confirmation.

Standard packaging is individual OPP bag per piece, packed into export cartons. Other options include PVC window boxes, full-color printed gift boxes, header cards, display boxes, and custom-designed retail packaging. You provide the packaging artwork, and we produce and pack accordingly.

We ship by sea (FCL or LCL), air freight, or express courier (DHL, FedEx, UPS) depending on your order size, budget, and timeline. Sea freight is the most cost-effective for large orders. Air freight and courier are available for urgent or smaller shipments. We provide packing details and shipping documents for your receiving and customs process.

Sea freight typically takes 15–35 days depending on the destination port. Air freight takes 5–10 days. Express courier takes 3–7 days. We confirm the estimated delivery timeline before shipment so you can plan accordingly.

We handle the export side — export customs declaration, commercial invoice, packing list, bill of lading, and certificate of origin. Import customs clearance on your end is typically handled by your freight forwarder or customs broker. We provide all the documents you need for a smooth import process.

Yes. We sign NDAs before starting any project if requested. Your design files, patterns, and product specifications are treated as confidential. We do not share, reproduce, or sell your designs to any third party.

You own your design and IP. The patterns and technical files created for your project belong to you. We store them securely for your future reorders, but we will not use them for any other client or purpose without your written permission.

We work with you to revise it until you are satisfied, within the included revision rounds. If the sample direction is fundamentally wrong, we restart the pattern and produce a new sample. We do not push you into bulk production until you have fully approved the sample.

We inspect every unit before packing. If defective products are found in your shipment despite our QC process, we take responsibility. Depending on the situation, we offer replacement units in your next order, partial refund, or rework. We discuss and resolve quality issues on a case-by-case basis with full transparency.

Yes. We keep your approved patterns and material specs on file. Reorders follow a simplified process — no need to re-sample if the design is unchanged. We confirm material availability and production schedule, and you can go straight to bulk production.